Introduction
The client is one of the industry leaders, for whom product safety and regulatory compliance are paramount. For more than 14 years, Evalueserve has been a partner in building and maintaining these capabilities. The engagement began with a regulatory compliance request and has since developed into a programmatic collaboration that supports them across R&D and regulatory functions. For the past 2 years, Evalueserve has also been an integral part of their digital transformation and automation needs, developing tools and workflows that enable higher productivity and improved efficiency.
Expanding the Scope of Support
The relationship began with a regulatory compliance request and gradually expanded into new areas. Our team now supports:
- Human safety assessments
- Environmental safety assessments
- Botanical & natural substances safety assessments
- Preparation of Safety Data Sheets (SDS)
- Digital transformation
These activities are carried out by a dedicated team of specialists who work within the client’s systems and processes, providing consistent outputs that align directly with chemical safety and internal compliance requirements.
Introducing Digital Efficiency
In the early years, the partnership was centered on expert analysis and delivery. As the volume of work grew, the need shifted toward faster and more efficient execution. To address this, Evalueserve developed automation tools that streamlined complex tasks such as multi-source literature searches, data extraction and summarizations.
Evalueserve’s internal tool, Rasayan, was validated and adopted by the client after extensive testing. It reduced manual effort, increased reliability, and allowed a higher number of assessments to be completed with fewer resources. This approach ensured regulatory submissions could be prepared at scale without compromising quality.
Results Achieved
The collaboration has produced clear outcomes:
- Significant time savings across multiple workflows
- Higher capacity for chemical assessments without adding resources
- Reliable preparation of dossiers that support regulatory approvals
- Digital transformation of repetitive tasks across search and dossier preparation
Expanding The Service Horizons: Life Cycle Assessment
Most recently, we supported the client in the area of Life Cycle Assessment (LCA) and Sustainability Services - a crucial and fast-growing approach in sustainability management. Evalueserve’s work focused on two important aspects: “cradle to grave”, which maps and quantifies environmental impacts across the full product life cycle - from raw material extraction, manufacturing, distribution, and use, through to disposal; and “cradle to gate”, which evaluates impacts up to the factory gate, providing insights into upstream efficiencies and supply chain sustainability. By integrating these methodologies into its service portfolio, Evalueserve not only addressed the client’s specific sustainability objectives but also reinforced the ability to deliver science-based, data-driven, and importantly, automation-based solutions that support long-term environmental responsibility. This project reflects how enduring partnerships, combined with innovative services, create meaningful impact.
Conclusion
The collaboration demonstrates how expertise combined with digital process improvements can deliver long-term value. By integrating closely with the client’s teams and systems, Evalueserve has enabled faster preparation of regulatory dossiers, supported compliance across global markets, and created efficiency gains that continue to strengthen the client’s R&D operations.
